Returning a Product
The Return Policy we offer on our products is only valid if the product is originally purchased from us or a reseller authorized by our company.
If you bought the item online, you can either:
A – Return the item by mail (only online orders mailed to your home are eligible). If you wish to return an eligible item by mail, please submit us your return request. Our customer service will be happy to assist you. Once your request has been validated, you will receive the shipping label and return instructions.
B – Use our on-demand pick-up service, if it is available in your city.
C – Return the item to the store where you bought it. Your refund will be processed at that time after the item has been inspected by us. Your refund will be issued to your original payment method.
If you bought the product in one of our stores:
You can return the item to the store where you bought it. Refunds are issued to the original payment method you used at the time of purchase.
Note: If the 14-day return period has ended or if the product does not comply with the return policy or fails inspection, it cannot be returned.
Required for in-store returns:
- Original receipt
- Debit or Credit card used for the purchase
- Product meeting the requirements of its individual return policy