JUSST warranty can be transferred from the original owner to a new owner as long as the JUSST original invoice is included in the resale. JUSST honors a warranty when the owner can present proof of the original date of purchase.

Transferable warranty applies to electric bikes and scooters only.

Model Covered by the New-Bike Warranty

DYAD Banana BOSS

Warranty Period

2 years or up to 10,000 km

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

How to Obtain Warranty Service

We are the manufacturer, distributor and retailer of DYAD-branded products. If you have a problem and have bought your product directly from us, please contact our customer service department. We will be happy to assist you. However, if the original purchase was made from an official DYAD resellers, please contact that reseller. They will take care of the warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or

(ii) replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Model(s) Covered by the New-Bike Warranty

DYAD C-04

Warranty Period

2 years or up to 10,000 km

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

NOTE: Our warranty applies solely to products originally purchased from us or one of our authorized resellers. Other brands are covered by their manufacturer or distributor, even if they are packaged or sold with DYAD equipment. For any claim, you will need to contact the manufacturers or distributors of these products.

How to Obtain Warranty Service

We are the manufacturer, distributor and retailer of DYAD-branded products. If you have a problem and have bought your product directly from us, please contact our customer service department. We will be happy to assist you. However, if the original purchase was made from an official DYAD resellers, please contact that reseller. They will take care of the warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or

(ii) replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Model(s) Covered by the New-Bike Warranty

DYAD F-04

Warranty Period

2 years or up to 10,000 km

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

NOTE: Our warranty applies solely to products originally purchased from us or one of our authorized resellers. Other brands are covered by their manufacturer or distributor, even if they are packaged or sold with DYAD equipment. For any claim, you will need to contact the manufacturers or distributors of these products.

How to Obtain Warranty Service

We are the manufacturer, distributor and retailer of DYAD-branded products. If you have a problem and have bought your product directly from us, please contact our customer service department. We will be happy to assist you. However, if the original purchase was made from an official DYAD resellers, please contact that reseller. They will take care of the warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or

(ii) replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Model Covered by the New-Scooter Warranty

DYAD KS-03

Warranty Period

2 years. Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months. Equipment (incl. brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months. Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, and foot pad)

What Is Covered by the Warranty

JUSST guarantees parts and labor.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

NOTE: Our warranty applies solely to products originally purchased from us or one of our authorized resellers. Other brands are covered by their manufacturer or distributor, even if they are packaged or sold with DYAD equipment. For any claim, you will need to contact the manufacturers or distributors of these products.

How to Obtain Warranty Service

We are the manufacturer, distributor and retailer of DYAD-branded products. If you have a problem and have bought your product directly from us, please contact our customer service department. We will be happy to assist you. However, if the original purchase was made from an official DYAD resellers, please contact that reseller. They will take care of the warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or

(ii) replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Model Covered by the New-Scooter Warranty

DYAD KS-04

Warranty Period

2 years. Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months. Equipment (incl. brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months. Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, and foot pad)

What Is Covered by the Warranty

JUSST guarantees parts and labor.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

NOTE: Our warranty applies solely to products originally purchased from us or one of our authorized resellers. Other brands are covered by their manufacturer or distributor, even if they are packaged or sold with DYAD equipment. For any claim, you will need to contact the manufacturers or distributors of these products.

How to Obtain Warranty Service

We are the manufacturer, distributor and retailer of DYAD-branded products. If you have a problem and have bought your product directly from us, please contact us. We will be happy to assist you. However, if the original purchase was made from an official DYAD resellers, please contact that reseller. They will take care of the warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or

(ii) replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Model Covered by the New-Bike Warranty

DYAD S-04

Warranty Period

2 years or up to 10,000 km

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

NOTE: Our warranty applies solely to products originally purchased from us or one of our authorized resellers. Other brands are covered by their manufacturer or distributor, even if they are packaged or sold with DYAD equipment. For any claim, you will need to contact the manufacturers or distributors of these products.

How to Obtain Warranty Service

We are the manufacturer, distributor and retailer of DYAD-branded products. If you have a problem and have bought your product directly from us, please contact our customer service department. We will be happy to assist you. However, if the original purchase was made from an official DYAD resellers, please contact that reseller. They will take care of the warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or

(ii) replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Model(s) Covered by the New-Scooter Warranty

NIU KQi2 Pro

Warranty Period

2 years. Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months. Equipment (incl. brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months. Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, and foot pad)

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

How to Obtain Warranty Service

In Canada, we are the distributor of NIU-branded products. The voluntary warranty we offer on NIU products is only valid if the product is originally purchased from JUSST or an authorized JUSST reseller. If you have a problem and have bought your NIU product directly from JUSST itself, please contact us. We will be happy to assist you. If the original purchase was made from an official JUSST reseller, please contact that reseller. They will take care of your warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or

(ii) replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Model(s) Covered by the New-Scooter Warranty

NIU KQi3 scooters (ex. Sport/Pro/Max...)

Warranty Period

2 years. Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months. Equipment (incl. brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months. Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, and foot pad)

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

How to Obtain Warranty Service

In Canada, we are the distributor of NIU-branded products. The voluntary warranty we offer on NIU products is only valid if the product is originally purchased from JUSST or an authorized JUSST reseller. If you have a problem and have bought your NIU product directly from JUSST itself, please contact our customer service department. We will be happy to assist you. If the original purchase was made from an official JUSST reseller, please contact that reseller. They will take care of your warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or

(ii) replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Models Covered by the New-Bike Warranty

NIU BQi bikes (ex. BQi C3 PRO...)

Warranty Period

2 years or up to 10,000 km

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

How to Obtain Warranty Service

In Canada, we are the distributor of NIU-branded products. The voluntary warranty we offer on NIU products is only valid if the product is originally purchased from JUSST or an authorized JUSST reseller. If you have a problem and have bought your NIU product directly from JUSST itself, please contact us. We will be happy to assist you. If the original purchase was made from an official JUSST reseller, please contact that reseller. They will take care of your warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or

(ii) replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Models Covered by the New-Scooter Warranty

NIU UQi scooters (ex. UQi Pro/UQi+...)

Warranty Period

2 years or up to 10,000 km

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

How to Obtain Warranty Service

In Canada, we are the distributor of NIU-branded products. The voluntary warranty we offer on NIU products is only valid if the product is originally purchased from JUSST or an authorized JUSST reseller. If you have a problem and have bought your NIU product directly from JUSST itself, please contact us. We will be happy to assist you. If the original purchase was made from an official JUSST reseller, please contact that reseller. They will take care of your warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or

(ii) replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Models Covered by the New-Scooter Warranty

NIU MQi scooters (ex. MQi+ Sport...)

Warranty Period

2 years or up to 10,000 km

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

How to Obtain Warranty Service

In Canada, we are the distributor of NIU-branded products. The voluntary warranty we offer on NIU products is only valid if the product is originally purchased from JUSST or an authorized JUSST reseller. If you have a problem and have bought your NIU product directly from JUSST itself, please contact us. We will be happy to assist you. If the original purchase was made from an official JUSST reseller, please contact that reseller. They will take care of your warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, your product will be repaired using new or previously used parts that are equivalent to new in performance and reliability.

If a part is replaced, any replacement part will become your property and the replaced part will belong to us.

A replacement part or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Models Covered by the New-Scooter Warranty

NIU NQi scooters (ex. NQiGT, NQIGTS, NQI Sport...)

Warranty Period

2 years or up to 10,000 km

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

How to Obtain Warranty Service

In Canada, we are the distributor of NIU-branded products. The voluntary warranty we offer on NIU products is only valid if the product is originally purchased from JUSST or an authorized JUSST reseller. If you have a problem and have bought your NIU product directly from JUSST itself, please contact us. We will be happy to assist you. If the original purchase was made from an official JUSST reseller, please contact that reseller. They will take care of your warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, your product will be repaired using new or previously used parts that are equivalent to new in performance and reliability.

If a part is replaced, any replacement part will become your property and the replaced part will belong to us.

A replacement part or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Model(s) Covered by the New-Scooter Warranty

SEGWAY GT scooters (ex. GT1/GT2...)

Warranty Period

2 years. Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months. Equipment (incl. brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months. Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, and foot pad)

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

How to Obtain Warranty Service

In Canada, we are a distributor of SEGWAY-branded products. The voluntary warranty we offer on SEGWAY products is only valid if the product is originally purchased from JUSST or an authorized JUSST reseller. If you have a problem and have bought your SEGWAY product directly from JUSST itself, please contact our customer service department. We will be happy to assist you. If the original purchase was made from an official JUSST reseller, please contact that reseller. They will take care of your warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or

(ii) replace the product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Warranty Period

New lithium batteries for DYAD, NIU or SEGWAY vehicles are guaranteed for 2 years or up to 10,000 km.

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components not originally intended for, or compatible with the product, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the product was designed and promoted

— Defects which are caused by extreme environmental conditions to which the product could be exposed (ex. ice, snow, seawater, etc.)

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

NOTE: Our warranty applies solely to products originally purchased from us or one of our authorized resellers. 

How to Obtain Warranty Service

If you have a problem and have bought your product directly from us, please contact us. We will be happy to assist you. However, if the original purchase was made from one of our authorized resellers, please contact that reseller. They will take care of the warranty claim with us.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us or a reseller, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or

(ii) replace the product with a product that is equivalent in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

Note: You may have to return the defective product before we can send you a new product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

The JUSST warranty only applies to DYAD, NIU or SEGWAY-branded products that we sell and distribute. Other brands are covered by their manufacturer or distributor, even if they are packaged or sold with DYAD, NIU or SEGWAY equipment. For any claim, you will need to contact the manufacturers or distributors of these products.

JUSST warranty on refurbished, open box, and clearance products can be transferred from the original owner to a new owner as long as the JUSST original invoice is included in the resale. JUSST honors a warranty when the owner can present proof of the original date of purchase.

Transferable warranty applies to electric bikes and scooters only.

The following refurbished vehicle warranty only applies to vehicles that do not need to be registered as motor vehicles in cities where our stores operate. 

Models Covered by the Refurbished Warranty

• DYAD KS scooters (ex. KS-03, KS-04...)
• DYAD Banana BOSS bikes
• DYAD C-04 bikes
• DYAD S-04 bikes
• DYAD F-04 bikes
• NIU BQi-C3 bikes (ex. BQi-C3 Pro...)
• NIU KQi2 scooters (ex. KQi2 Pro...)
• NIU KQi3 scooters (ex. Sport/Pro/Max..)
• NIU UQi scooters (ex. UQi Pro/UQi+)
• SEGWAY GT scooters (GT1/GT2)

Model Condition and Warranty Period

- Very Good Condition

• A few or no signs of wear in non-visible areas
• 201-1500 km on the odometer

1 Year. Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

3 months. Equipment (incl. brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

1 month. Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, and foot pad)

- Good Condition

• Light signs of wear in non-visible and visible areas
• 1501-3000 km on the odometer

1 Year. Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

3 months. Equipment (incl. brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

1 month. Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, and foot pad)

- Fair Condition

• Visible signs of wear anywhere on the body of the vehicle
• 3001-7000 km on the odometer

6 months. Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

1 month. Equipment (incl. brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

1 month. Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, and foot pad)

- Satisfactory Condition

• Visible signs of wear anywhere on the body of the vehicle
• Over 7001 km on the odometer

1 month. Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

1 month. Equipment (incl. brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

1 month. Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, and foot pad)

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

How to Obtain Warranty Service

The voluntary warranty we offer on refurbished products is only valid if the product is originally purchased from JUSST. If you have a problem and have bought your product directly from JUSST itself, please contact us. We will be happy to assist you.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to those of your original purchase in performance and reliability, or

(ii) replace the product with a product that is equivalent to your original purchase in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced part or product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

Depending on the case, we provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

The following open box vehicle warranty only applies to vehicles that do not need to be registered as motor vehicles in cities where our stores operate.  

Model(s) Covered by the Open-Box Warranty

• DYAD KS scooters (ex. KS-03, KS-04...)
• DYAD Banana BOSS bikes
• DYAD C-04 bikes
• DYAD S-04 bikes
• DYAD F-04 bikes
• NIU BQi-C3 bikes (ex. BQi-C3 Pro...)
• NIU KQi2 scooters (ex. KQi2 Pro...)
• NIU KQi3 scooters (ex. Sport/Pro/Max..)
• NIU UQi scooters (ex. UQi Pro/UQi+)
• SEGWAY GT scooters (GT1/GT2)

Model Condition and Warranty Period

- Like New

• A few or no signs of wear in non-visible areas
• Less than 100 km on the odometer

1 Year. Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

3 months. Equipment (incl. brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

1 month. Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, and foot pad)

- Excellent Condition

• A few or no signs of wear in non-visible areas
• 101-200 km on the odometer

1 Year. Main body (incl. battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

3 months. Equipment (incl. brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

1 month. Consumable parts (incl. anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, and foot pad)

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

How to Obtain Warranty Service

The voluntary warranty we offer on open box products is only valid if the product is originally purchased from JUSST. If you have a problem and have bought your product directly from JUSST itself, please contact us. We will be happy to assist you.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to those of your original purchase in performance and reliability, or

(ii) replace the product with a product that is equivalent to your original purchase in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced part or product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

Depending on the case, we provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

The following clearance vehicle warranty only applies to vehicles that do not need to be registered as motor vehicles in cities where our stores operate.  

Models Covered by the Clearance Warranty

• DYAD KS scooters (ex. KS-03, KS-04...)
• DYAD Banana BOSS bikes
• DYAD C-04 bikes
• DYAD S-04 bikes
• DYAD F-04 bikes
• NIU BQi-C3 bikes (ex. BQi-C3 Pro...)
• NIU KQi2 scooters (ex. KQi2 Pro...)
• NIU KQi3 scooters (ex. Sport/Pro/Max..)
• NIU UQi scooters (ex. UQi Pro/UQi+)
• SEGWAY GT scooters (GT1/GT2)

Model Condition and Warranty Period

Clearance vehicles are brand-new and guaranteed for 1 month (30 days).

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper assembly or general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components, parts, or accessories not originally intended for, or compatible with the vehicle, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the vehicle was designed, or involved in commercial use, unless the product is built and explicitly promoted for commercial use – such as commercial delivery or illegal activities

— Rust, corrosion, or defects which are caused by extreme environmental conditions to which the vehicle could be exposed (ex. ice, snow, seawater, etc.)

— Cracking of the frame caused by an excessive load

— Bent out of shape wheel or motor caused by poor road conditions

— Flat tires

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

How to Obtain Warranty Service

The voluntary warranty we offer on clearance products is only valid if the product is originally purchased from JUSST. If you have a problem and have bought your clearance product directly from JUSST itself, please contact us. We will be happy to assist you.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to those of your original purchase in performance and reliability, or

(ii) replace the product with a product that is equivalent to your original purchase in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced part or product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

Depending on the case,, we provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iii) Van pick-up/drop-off service. In select cities, we may schedule a van to pick up and/or drop off your product. Once the repair is completed, JUSST or an affiliate will either return your product to you or you may pick it up. We'll pay for the pick-up and/or drop-off fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the pick-up and/or drop-off fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(iv) Mobile repair service. In select cities, we offer a mobile repair service. A mobile mechanic may come to you with all the skills and tools needed to repair your product on-site. We'll cover the travel costs for our mobile mechanic if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the travel costs of our mobile mechanic. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

(v) Do-it-yourself. We may send you a replacement part or accessory, along with installation instructions, if applicable.

Note: We are not responsible for any labor costs you incur relating to a do-it-yourself service. You may have to return the defective part before we can send you a new part or product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

Warranty Period

Refurbished lithium batteries are guaranteed as follows:

• NIU UQi Pro Battery (48V 21Ah). 1 year or 220 cycles
• NIU UQi+ Battery (48V 31Ah). 1 year or 125 cycles
• NIU UQi+ Battery (48V 42Ah). 1 year or 95 cycles
• NIU MQi+ Sport Battery (48V 31Ah). 1 year or 125 cycles
• NIU MQi+ Sport Battery (48V 42Ah). 1 year or 95 cycles
• NIU NQi Battery (60V 26Ah). 1 Year or 150 cycles
• NIU NQi Battery (60V 35Ah). 1 Year or 150 cycles

What Is Covered by the Warranty

JUSST guarantees parts and labour.

What Is Not Covered by the Warranty

The warranty does not cover:

— Normal wear and tear

— Improper general maintenance

— Improper repair or follow-up maintenance by one of our representatives or under direct supervision of one of our representatives (online, phone, in-person, etc.)

— Mistakes following the instructions and warnings provided in the user manual or given by a JUSST representative (whether verbally or in writing)

— Installation or modification of components or parts not originally intended for, or compatible with the product, as sold

— Damage due to an accident, fire, misuse, abuse, theft, or neglect

— Use for purposes other than for which the product was designed and promoted

— Defects which are caused by extreme environmental conditions to which the product could be exposed (ex. ice, snow, seawater, etc.)

User manuals provide more disclaimers and limitations of liability that are incorporated into the warranty. It is the product owner’s responsibility to read the user manuals.

How to Obtain Warranty Service

If you have a problem and have bought your product directly from us, please contact us. We will be happy to assist you.

What Do We Do in Case of a Warranty Claim

If during the warranty period you submit a claim to us, according to the situation, we will:

(i) repair the product using new or previously used parts that are equivalent to those of your original purchase in performance and reliability, or

(ii) replace the product with a product that is equivalent to your original purchase in performance and reliability, or

(iii) exchange the product for a refund of your purchase price

If a part or product is replaced or if a refund is given, any replacement product will become your property and the refunded or replaced part or product will belong to us.

A replacement part or product or a repaired product will remain covered by the remaining warranty of the original product or for a period of 90 days from the date of replacement or repair, whichever is longer.

How Do We Provide Warranty Service

We provide warranty service through one of the following methods:

(i) Drop-off service. You can drop off the product to be repaired at a JUSST store or an affiliate. Once the repair has been completed, you may pick up your product.

(ii) Mail-in service. We may ask you to mail your product for warranty coverage. We will send you a return label and packaging materials (if necessary) to allow you to ship your product. Once the repair is completed, JUSST or an affiliate will return your product to you. If you return a defective product, we'll pay for the shipping fees if your claim is valid and occurs within the 14-day period indicated in our return policy. After this time, you agree to pay for the shipping fees. We suggest that you carefully inspect any new product and use it as often as possible during the first 14 days.

Note: You may have to return the defective product before we can send you a new product. For any assistance, feel free to contact us.

Limitation of Liability

The warranty does not cover any direct, indirect, special or incidental loss, expense or damage resulting from the use or inability to use a product.

We are not liable for any of the following:

(a) loss of profits

(b) loss of business

(c) decrease in goodwill and/or other similar losses

(d) loss of anticipated savings

(e) loss of property

(f) loss of contracts

(g) lack of use

(h) loss or damage to data or information

(i) any special, indirect, consequential or purely economic damage, loss, expense, or cost.

The JUSST warranty on refurbished, open box, and clearance products only applies to DYAD, NIU or SEGWAY branded products that we sell and distribute. Other brands are covered by their manufacturer or distributor, even if they are packaged or sold with DYAD, NIU or SEGWAY equipment. For any claim, you will need to contact the manufacturers or distributors of these products.