FAQ on Snow Bike Tours

  1. What Conditions Must I Meet To Participate in a Snow Bike Tour?
  2. How Old Do I Have To Be To Participate in a Snow Bike Tour?
  3. Do I Need a Driver's License?
  4. Are Helmets Mandatory?
  5. Do I Need To Book Ahead?
  6. May I Book a Snow Bike Tour at the Last Minute?
  7. Reservation, Modification, Cancellation, and No-Show
  8. What Payment Methods Do You Accept?
  9. What Time Should I Show Up for My Snow Bike Tour?
  10. Do You Provide Road Training?
  11. Is It Easy To Ride a Snow Bike?
  12. Do You Provide Winter Clothing?

 

1. What Conditions Must I Meet to Participate in a Snow Bike Tour?

  • Be over 14 years old and provide 2 valid pieces of government-issued photo ID.
  • Riders aged 18 or over do not require a driver license to operate an electric snow bike but must show valid government-issued photo ID (driver’s license, health card, passport, etc.) at the departure point.
  • Our electric bikes are legally classified as power-assisted bicycles. This means that they are bound by the same laws that apply to traditional bikes, not motorcycles or cars.
  • Riders 14 to 17 years of age must show a driver’s license authorizing at least the use of a moped (or a car). They must be accompanied by a parent or legal guardian.
  • Read and sign all sightseeing tour documents and a waiver release form.
  • Wear a helmet (it is required by law) and complete our free and easy training.
  • You must respect road signs, pedestrians, bikes, and cars for a safe enjoyable ride.
  • Any damage done to the snow bicycle or other property are the responsibility of the rider. 

2. How Old Do I Have To Be To Participate in a Snow Bike Tour?

Our snow bike activities are designed for ages 14 and up.

Riders 18 years of age or older do not need a driver’s license.

Riders 14 to 17 years of age must hold a driver’s license authorizing at least the use of a moped (or a car).They must be accompanied by a parent or legal guardian. 

3. Do I Need a Driver's License?

No, you don’t need a driver license if you are over 18 years old. However, you must show valid government-issued photo ID (driver’s license, health card, passport, etc.) at our stores. In the province of Quebec, our electric snow bikes are legally classified as power-assisted bicycles. This means that they are bound by the same laws that apply to traditional bikes, not motorcycles or cars.

Riders 14 to 17 years of age must hold a driver’s license authorizing at least the use of a moped (or a car).They must be accompanied by a parent or legal guardian. 

4. Are Helmets Mandatory?

Yes, you need to wear a helmet. It is required by law. We have free helmets for everyone to borrow. 

5. Do I Need To Book Ahead?

It’s a good idea to book a few days in advance, but you are always welcome, even at the last minute. 

6. May I Book a Snow Bike Tour at the Last Minute?

Yes, absolutely! If you want to join at the last minute, please call or email us to see if we can fit you in. 

7. Reservations, Modifications, Cancellations, and No-Shows

Reservations: Booking can be completed online, by phone, or in person. All bookings must be prepaid, in full (online) or in part (by phone or in person), with PayPal, a credit card, or a debit card.

Modifications: We can change your tour date in advance at your request. All modification requests can be completed online, by phone, or in person. You will find our contact details on the Stores page. Remember to provide our staff with the details of your reservation to be modified. A confirmation of modification will be emailed to you. This confirmation will give the amount of your reimbursement and any amounts charged to your credit/debit card, if any. 

Cancellations: If you cancel more than 24 hours before your scheduled tour time, we’ll refund the full prepaid amount. If you cancel less than 24 hours before, your payment will not be refunded.

No-Shows: If you are absent at the time of your tour without any prior notice, your payment will not be refunded.

You have up to 3 months after your tour date to request your refund. 

8. What Payment Methods Do You Accept?

We accept debit cards and all major credit cards: American Express, Visa, MasterCard, Discover. 

9. What Time Should I Show Up for My Snow Bike Tour?

Please arrive 20-30 minutes before your scheduled tour.  

10. Do You Provide Road Training?

Yes, we do. Although it’s intuitive, nobody is born knowing how to operate a snow bike. That is why we offer 10-20 minutes of training to get you on the road. We will practice until everyone feels comfortable and ready to tour Montreal. Note that training time varies by group size and skill level. For those who haven’t ridden in a big city, we can adapt any of the itineraries shown to suit you as much as possible.

The training is not part of the overall tour time. Please arrive 20-30 minutes prior to your tour departure time.

11. Is It Easy To Ride a Snow Bike?

Extremely. It is almost like riding a traditional bike, just with a motor... and on the snow. We offer free training to get you on the road which is not part of the overall tour time, so please arrive 20-30 minutes prior to your tour departure time. 

12. Do You Provide Winter Clothing?

No, we don't.